250 mailed, 66 surveys returned (26%)

Patients responded with overwhelmingly positive marks

with overall care being rated excellent by 73% of patients and another 25% marking good to very good. Only one respondent marked poor

Individual staff position ratings were highest for EE followed by front desk, assistant, with hygiene getting the least excellents by just a couple with more marks in the good to very good range. Nobody received a poor except EE and Each department received one Fair rating.

The question with the least # of the excellent rating was Accuracy of estimated insurance benefits (34% marked excellent) Followed by Ease of understanding monthly statement & balance due (40% marking excellent)

All but one respondent would refer a friend and most (85%) had relayed their experience to their GP

Overwhelmingly, cost (43%) followed by time(20%) then fear(13%) were the factors that delayed tx for people

Comments include the following: To the question "What did you appreciate most about visits to Dr. EE office?

wonderful caring people, gentleness

extreme affability & competence of staff

explained procedure over till I understood

Professional and attentive care from Dr. Engert and helpful front desk

Faith in Drs. education, experience expertise, courteous staff

great staff

All staff is very professional, very friendly, Dr. EE communicated my needs very clearly Good job!

Wouldn’t change a thing

Personable staff and professional

competent

Saturday appts are a godsend

Professional and sincerely friendly. I had the luck to meet Dr. Engert before your office opened. There was no question in my mind as to continue being his patient. He’s truly a wonderful doctor

Expertise - explanation

Everyone very relaxed

Clear non-patronizing communications. I am very impressed by the survey. The first time that a healthcare professional has asked my opinion in a survey

Everything’s been good so far - thanks for the chance to comment Survey is a good idea

Courtesy and professionalism

I was able to pay in monthly installments Im very satisfied with your services keep up the good work

The caring attitude of all the staff involved

Courteous staff, Gentle periodontal care for a scaredy cat - This was my first dental questionnaire right on

Caring attitude

Professional care provided by Dr. E Keep up excellent work

Personal care - explanations - you did it all I especially appreciated Drs. call next day

Intelligence & Logic. You guys are great Dr. E is one of the (if not the) best dental providers around. he treats you as an intelligent human and seems to sincerely try his best in all regards of health care procedures. R. Montero

Terms I could easily understand re Tx I did not feel as if I was being ripped off I got done what I needed to be done no extra expenses

I loved being able to listen to a CD while having work done I relaxed me and made surgery go quicker

Little pain

Very satisfied overall

Honesty - treatment plan

Dr. E called to make sure I was doing OK

Prompt diagnosis and TX plan preventive maintenance and tips on cleaning, products and literature on maintaining healthy teeth and gums - Service is excellent it has been great receiving TX from Dr E

Personal attention of Dr. E

Friendliness of the team and the follow up phone call after surgery

friendly professional service

promptness attentiveness warmth youre doing great

personal care

the friendliness & professionalism along with humor Thanks

courteous friendly staff nice CD collection

Dr Es compassion for his patients

I am greatly satisfied

The courtesy respect and explaining & understanding of the procedures just keep on doing what you are now doing you and your staff are excellent professional medical service providers - Tyrone

The courtesy kindness and professionalism of the entire staff thanks very much for your continuing care

Follow up communication with my dentist

relaxed atmosphere yet highly professional staff

friendly concerned and helpful staff

Professional, concerned dedicated to excellence patient rapport

Everyone’s nice

 Suggestions/Concerns/Negative comments:

Administrative staff is lacking i.e. inaccurate processing of insurance forms, when Dr needs to reschedule previously scheduled appointments it is not the pts fault and there is no need to be rude.

I need better coordination w my GP so that I can maximize Ins coverage & not get denied coverage

Use more suction - too much water

Expand discussion of pain control -post op

gets very hot in the morning!

I had to do allot of calling writing to get the original payment first quoted by your office as to my benefits. They kept claiming they didn’t hear from you.

A little light hearted friendliness, Perhaps a little less strained professionalism